My Core Expertise

A seasoned Program & Operations Manager with years of experience transforming business strategies into scalable programs, leading cross-functional teams, and delivering data-driven reports to senior leadership.

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Program Management
Process Optimization
Stakeholder Management

Core Competencies

A versatile skill set developed across the finance, healthcare, and e-commerce industries to drive growth and efficiency.

Program Management

Expertise in GTM strategy, product launches, stakeholder management, and vendor relations.

Strategic Planning

Skilled in transforming business strategies into tangible, scalable, and successful operational programs.

Business Analysis

Adept at leading cross-functional teams and delivering data-driven reports to senior leadership.

MIS & Executive Reporting

Successfully delivered business reports and data insights to executive leadership, focusing on budget and compliance.

Process Design & Excellence

Proven ability to drive operational excellence and cost optimization in high-impact initiatives.

Communication & Collaboration

Fosters business growth and efficiency through board-level presentations and transparent communication.

Strategic Program Execution

Orchestrating complex initiatives from conception to delivery, ensuring alignment with strategic goals and maximizing ROI.

Digital project roadmap planning

Above & Beyond Award

Exceeded program delivery goals by 15% at Practo.

From Vision to Value Realization

My approach is rooted in a deep understanding of the project lifecycle, from meticulous planning and resource allocation to proactive risk management and stakeholder communication. By employing robust frameworks like Agile and SCRUM, I ensure that multi-faceted programs are delivered on time, within budget, and to the highest quality standards.

Full Lifecycle Management:Overseeing programs from initial ideation and business case development through to final delivery, and post-launch analysis.
Agile & SCRUM Methodologies:Implementing iterative development cycles to enhance team productivity, adapt to changing requirements, and accelerate time-to-market.
Resource & Budget Oversight:Expertly managing budgets and allocating resources to ensure financial health and operational efficiency throughout the program.

Digital Transformation

Leading the launch of innovative digital applications and optimizing cross-team collaboration for flawless execution.

Tech startup brainstorming session

Product Innovation

Spearheaded the launch of the "Annual Health Check-up Program" during COVID.

Driving Innovation in a Digital-First World

I specialize in guiding organizations through complex digital journeys, leading go-to-market strategies for new digital products and fostering a culture of innovation. My focus is on leveraging technology to reimagine processes, enhance customer experiences, and unlock new revenue streams.

Go-to-Market Strategy:Spearheading the launch of digital products, including health and wellness applications, by coordinating marketing, sales, and technical teams.
Change Management:Ensuring smooth adoption of new technologies and processes by managing stakeholder expectations and providing comprehensive training.
Cross-Functional Synergy:Building collaborative environments where technical, business, and executive teams work in concert to achieve shared digital objectives.

Process Optimization

Harnessing data-driven insights and Agile methodologies to improve operational efficacy and reduce time-to-market.

Operational efficiency workflow diagram

Efficiency Gains

Boosted program handling efficiency by 20% and reduced delivery time by 15%.

Engineering Efficiency and Excellence

I leverage data analytics and principles from methodologies like Lean Six Sigma to identify bottlenecks, eliminate waste, and streamline workflows. This approach led to a 20% boost in program handling efficiency and a 15% reduction in delivery time for Practo's telemedicine platform.

Data-Driven Decision Making:Utilizing MIS reporting and analytics tools like Power BI to monitor performance, identify trends, and uncover opportunities for improvement.
Workflow Automation:Leading initiatives to automate repetitive tasks and processes, freeing up valuable team resources to focus on high-impact activities.
Continuous Improvement Culture:Fostering an environment where every team member is empowered to suggest and implement process enhancements, driving sustained operational gains.

Risk Management

Developing and implementing mitigation strategies that reduce program risks and ensure smooth, on-time project delivery.

A person reviewing a risk assessment chart

99.9% Uptime

Maintained for high-impact corporate health programs through robust risk mitigation.

Navigating Uncertainty with Confidence

I implement a structured approach to identify, assess, and mitigate potential risks throughout the project lifecycle. By creating robust contingency plans and maintaining a comprehensive risk register, I protect program timelines and outcomes, ensuring stakeholders remain confident in our ability to deliver.

Risk Identification & Assessment:Proactively identifying potential threats to the program schedule, budget, or quality and quantifying their potential impact.
Mitigation Strategy Development:Creating actionable plans to avoid, reduce, or transfer risks before they can negatively affect the program.
Contingency Planning:Ensuring that clear, pre-defined response plans are in place to manage risks that materialize, minimizing disruption and ensuring business continuity.

Stakeholder Management

Acting as a key liaison between business stakeholders, executives, and technical teams to ensure seamless collaboration and alignment.

Diverse team in a business meeting

Executive Reporting

Delivered data-driven reports and presentations directly to senior leadership.

Building Consensus and Driving Alignment

The success of any program hinges on the alignment and support of its stakeholders. Through clear communication, active listening, and effective expectation management, I ensure that everyone is aligned on program goals, progress, and outcomes, creating a unified force for success.

Clear & Consistent Communication:Establishing regular communication cadences and reporting structures to keep all stakeholders informed and engaged.
Executive Reporting:Translating complex project data into clear, concise reports and presentations for executive leadership, facilitating informed decision-making.
Conflict Resolution:Skillfully navigating differing opinions and priorities to build consensus and maintain positive, productive relationships across all teams.