My Experience
Role Summary
As a Business Strategist, I led multiple cross-functional programs, managing teams across sales, operations, and network management while reporting directly to the President. My role was pivotal in developing strategic program management practices for seamless client on-boarding and directing end-to-end network operations.
I spearheaded market research initiatives to identify growth opportunities, managed high-profile corporate health and wellness programs with 99.9% uptime, and worked with major clients like Mahindra and Concentrix to optimize operational efficiency.
Key Responsibilities at Practo
A detailed breakdown of my duties and accomplishments as a Business Strategist.
- Led multiple cross-functional programs across sales, operations, and network management, reporting to the President.
- Developed and implemented strategic program management practices for seamless client on-boarding.
- Directed end-to-end network operations management, ensuring smooth support for all network initiatives.
- Led market research to identify growth opportunities and develop strategies to improve service quality and retention.
- Managed corporate health and wellness programs, aligning with quality, budget, and timeline goals.
- Managed high-profile corporate health programs with 99.9% uptime and 80% tool adoption rate.
- Worked with major clients like Mahindra, Concentrix, and Gallagher to optimize operational efficiency.
- Spearheaded the launch of the ‘Annual Health Checkup Program’ during the COVID-19 pandemic.
- Led and mentored a team of 10-12 assistant managers, enhancing team performance and organizational outcomes.
Awards & Recognition
Above & Beyond Award (2022)
Honored for surpassing program delivery goals by 15% through exceptional project management and continuous process improvement efforts.
Ace Award (2021)
Recognized for consistently delivering outstanding program outcomes by driving strong planning, flawless execution, and effective stakeholder management.
My Projects
A selection of key projects that demonstrate my expertise in program management, process optimization, and strategic launch execution.
"A strategic initiative to launch HCL Healthcare's flagship digital health application, enhancing user wellness and engagement through a robust Go-to-Market strategy."
Health App Launch & GTM Strategy
Program Manager"Enhanced operational efficiency and service delivery on Practo's Telemedicine platform, boosting project capacity by 20% and reducing delivery time by 15%."
Telemedicine Platform Scaling
Program Manager"Spearheaded the development of a nationwide annual health checkup program, enhancing employee health engagement and launching several new digital health products."
Annual Health Checkup Program
Business Strategist"Managed a global product launch, achieving 30% customer acquisition and a 10% improvement in customer satisfaction through strategic oversight of marketing and operations."
International Product Launch
Program Manager"A process optimization project at Accenture focused on improving customer service efficiency through the strategic automation of an existing knowledge base."
Knowledge Base Automation
Senior Associate"Academic research to identify challenges and establish best practices for integrating cloud computing into healthcare projects, including clinical trials and data management."
Healthcare Cloud Implementation Study
Academic ResearcherWork Experience
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.
