My Experience
Role Summary
In my role focusing on Business Program Delivery and Analysis, I managed the entire lifecycle of an in-house e-commerce platform. This included creating strategic roadmaps, securing stakeholder buy-in, and consistently driving process improvements.
A key part of my responsibilities was to optimize program performance by leveraging data analytics and to facilitate cross-departmental collaboration using Salesforce CRM for the successful implementation of financial programs.
Key Responsibilities
A detailed list of my primary duties and accomplishments at JP Aggarwal & Co.
- Managed the full lifecycle of an in-house e-commerce platform, including creating strategic roadmaps, securing stakeholder buy-in, and driving process improvement.
- Prepared program evaluation reports and analyzed customer feedback to refine strategic direction.
- Coordinated schedules and workflows with national and international teams for timely project execution.
- Facilitated cross-departmental collaboration using Salesforce CRM to implement financial programs.
- Optimized program performance through data analytics, enhancing sales team effectiveness and program adoption.
My Projects
A selection of key projects that demonstrate my expertise in program management, process optimization, and strategic launch execution.
"A strategic initiative to launch HCL Healthcare's flagship digital health application, enhancing user wellness and engagement through a robust Go-to-Market strategy."
Health App Launch & GTM Strategy
Program Manager"Enhanced operational efficiency and service delivery on Practo's Telemedicine platform, boosting project capacity by 20% and reducing delivery time by 15%."
Telemedicine Platform Scaling
Program Manager"Spearheaded the development of a nationwide annual health checkup program, enhancing employee health engagement and launching several new digital health products."
Annual Health Checkup Program
Business Strategist"Managed a global product launch, achieving 30% customer acquisition and a 10% improvement in customer satisfaction through strategic oversight of marketing and operations."
International Product Launch
Program Manager"A process optimization project at Accenture focused on improving customer service efficiency through the strategic automation of an existing knowledge base."
Knowledge Base Automation
Senior Associate"Academic research to identify challenges and establish best practices for integrating cloud computing into healthcare projects, including clinical trials and data management."
Healthcare Cloud Implementation Study
Academic ResearcherWork Experience
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.