My Experience
Role Summary
As a Senior Associate, I focused on business program support, where I led the setup and streamlining of workflows for call center operations. A key part of this role was ensuring resource optimization and consistent quality monitoring to meet targets.
I was also responsible for developing and implementing a robust risk mitigation strategy that successfully reduced program risks, ensuring smooth and predictable project delivery for key business initiatives.
Key Responsibilities at Accenture
A detailed list of my primary duties and accomplishments in this role.
- Led the setup and streamlined workflow for call center operations, ensuring resource optimization and quality monitoring.
- Delivered program status updates, risk assessments, and team insights to stakeholders.
- Developed detailed MIS reports to enhance transparency and facilitate data-driven decisions.
- Implemented a risk mitigation strategy that reduced program risks and ensured smooth project delivery.
My Projects
A selection of key projects that demonstrate my expertise in program management, process optimization, and strategic launch execution.
"A strategic initiative to launch HCL Healthcare's flagship digital health application, enhancing user wellness and engagement through a robust Go-to-Market strategy."
Health App Launch & GTM Strategy
Program Manager"Enhanced operational efficiency and service delivery on Practo's Telemedicine platform, boosting project capacity by 20% and reducing delivery time by 15%."
Telemedicine Platform Scaling
Program Manager"Spearheaded the development of a nationwide annual health checkup program, enhancing employee health engagement and launching several new digital health products."
Annual Health Checkup Program
Business Strategist"Managed a global product launch, achieving 30% customer acquisition and a 10% improvement in customer satisfaction through strategic oversight of marketing and operations."
International Product Launch
Program Manager"A process optimization project at Accenture focused on improving customer service efficiency through the strategic automation of an existing knowledge base."
Knowledge Base Automation
Senior Associate"Academic research to identify challenges and establish best practices for integrating cloud computing into healthcare projects, including clinical trials and data management."
Healthcare Cloud Implementation Study
Academic ResearcherWork Experience
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.
