Practo Telemedicine Scaling

Scale & Elevate Telemedicine Platform

A project focused on enhancing operational efficiency, improving service delivery, and increasing user satisfaction on Practo's Telemedicine platform through strategic process refinement.

Project Goal & Methodology

Goal: To enhance operational efficiency, improve service delivery, and increase user satisfaction on the Telemedicine platform.

At Practo, this initiative involved strategically refining end-to-end operational workflows to align with business goals. I collaborated with cross-functional teams to identify and resolve bottlenecks, leveraged data analytics to monitor performance, and introduced scalable solutions to streamline delivery, thereby enhancing the overall customer experience.

Key Achievements

The project resulted in significant, measurable improvements to the platform's performance and user satisfaction metrics:

Boosted Project Handling Capacity

Increased the platform's capacity to handle projects by 20% through workflow optimization.

Reduced Delivery Time

Decreased the average project delivery time by 15%, improving overall efficiency.

Elevated Net Promoter Score (NPS)

Raised the customer satisfaction score to +70 within a three-month period.

Project Quick Facts

Practo
Client
Program Manager
Role
Aug 2021 - Mar 2022
Duration

Core Focus Areas

Operations Optimization
Stakeholder Management
Customer Experience
Program Delivery

Skills Utilized

Program and Project Management
Business Process Improvement
Scalability
Stakeholder Management
Cross-functional Team Leadership