Strategic Program Execution
Orchestrating complex initiatives from conception to delivery, ensuring alignment with strategic goals and maximizing ROI.
Program Manager & Digital Operations
Driving Excellence in Program Management & Digital Transformation
A results-driven and strategic Program & Operations Manager with over 11 years of experience transforming business strategies into tangible operational success. Passionate about delivering scalable solutions & fostering cross-functional collaboration.
My Professional Journey
Charting a Course of Impact and Growth
With over a decade of experience in program and portfolio management, my career has been defined by a relentless drive to bridge the gap between visionary strategy and operational excellence. I thrive in dynamic IT and digital transformation ecosystems, applying hands-on expertise in Agile/SCRUM, executive reporting, and stakeholder engagement to deliver results across the healthcare, e-commerce, and finance sectors.
2024
Elevated to Program Manager & Digital Operations at HCL Healthcare, steering GTM strategies and PMO practices.
2021
Joined Practo as a Business Strategist, leading high-profile corporate health programs and digital product launches.
2020
Advanced to a senior role at Accenture, focusing on business program support, risk mitigation, and data-driven reporting.
2014
Began professional journey in business program delivery and analysis, building foundational skills in e-commerce and process improvement.
My Mission
To leverage expertise in program management, process optimization, and digital transformation to drive high-impact initiatives in a dynamic, growth-oriented organization.
My Vision
To be a transformative leader who delivers scalable solutions, fosters cross-functional collaboration, and consistently achieves excellence in every operational endeavor.
Core Competencies
Team Leadership
Leading and mentoring cross-functional teams to enhance performance and achieve organizational outcomes.
Stakeholder Management
Acting as a key liaison between business stakeholders, executives, and technical teams to ensure smooth execution.
Risk Management
Developing and implementing mitigation strategies that reduce program risks and ensure smooth project delivery.
Agile Methodology
Applying SCRUM practices to streamline project management and enhance team productivity across departments.
Professional Experience
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.
Orchestrating GTM strategies for digital healthcare solutions, spearheading the launch of innovative health apps, and leading nationwide health initiatives.
- Led development and expansion of PAN India.
- Initiated and executed a Mental Wellness Program.
- Steered network operations for scalability and efficiency.
Led cross-functional programs, managed high-profile corporate wellness initiatives with 99.9% uptime, and mentored a team of 10-12 assistant managers to drive performance.
- Reported directly to the President of the company.
- Achieved 99.9% uptime for high-profile health programs.
- Launched the "Annual Health Checkup Program" during the pandemic.
Led the setup and streamlining of call center workflows, developed risk mitigation strategies, and delivered data-driven program reports and MIS to stakeholders.
- Implemented a robust risk mitigation strategy.
- Developed detailed MIS reports for transparency.
- Ensured resource optimization and quality monitoring.
Managed the full lifecycle of an in-house e-commerce platform, from creating strategic roadmaps to driving process improvement and coordinating with international teams.
- Managed full e-commerce platform lifecycle.
- Optimized program performance using data analytics.
- Facilitated cross-departmental Salesforce CRM adoption.
Technical Skills & Tooling
A versatile skill set to navigate the complexities of modern program management and digital operations.
Program & Project Management
Agile/SCRUM
95%
Risk Management
90%
Stakeholder Engagement
92%
Data Analytics & Reporting
MIS Reporting
88%
Power BI
85%
Qualitative & Quantitative Analysis
90%
AI & Digital Transformation
Generative AI / Prompt Engineering
85%
Digital Operations
90%
Product Launches
88%
Tools & Methodologies
Jira, Confluence, Asana
92%
Salesforce CRM
80%
Lean Six Sigma
85%
Professional Expertise & Impact
My career is defined by a consistent track record of transforming complex challenges into streamlined operational successes and driving significant business growth through strategic program management and digital innovation.
Education
A commitment to continuous learning and professional development to stay at the forefront of the industry.
Academic Foundation
Building a strong foundation through advanced degrees in Information Technology and IT Service Management.
PGDBM in ITSM from NMIMS, Mumbai (2021)
M.Tech. (IT) from PTU, Jalandhar (2014)
B.Tech. (IT) from LPU, Phagwara (2011)
Certifications
A curated collection of specialized skills and methodologies leveraged to drive project success, enhance efficiency, and deliver exceptional value.
Project Management Professional (PMP)®
A globally recognized certification validating expertise in leading complex projects and teams, ensuring alignment with strategic objectives.
Agile & SCRUM Proficiency
Demonstrated mastery of Agile principles and SCRUM practices to foster collaboration, enhance productivity, and accelerate time-to-market.
Lean Six Sigma Principles
Skilled in leveraging Lean Six Sigma for continuous process improvement, identifying inefficiencies, and driving operational excellence.
Generative AI & Prompt Engineering
Competency in utilizing Generative AI insights to enhance project management, develop innovative solutions, and support data-driven decisions.
Projects Highlights
A selection of key projects and initiatives that demonstrate a track record of delivering impactful results across various domains.
Health App Launch & GTM Strategy
Spearheaded the successful launch and adoption of HCL Healthcare's flagship digital health application, enhancing user wellness engagement.
HCL Healthcare
Role: Program Manager
Explore Project
Annual Health Checkup Program
Led the development and implementation of an annual health checkup program aimed at enhancing employee health engagement and satisfaction.
Practo
Role: Business Strategist
Explore Project
Scale & Elevate Telemedicine Platform
Enhanced operational efficiency, improved service delivery, and increased user satisfaction on the Telemedicine platform.
Practo
Role: Program Manager
Explore Project
International Product Launch
Managed an international launch, overseeing marketing, operations & resource allocation to achieve 30% customer acquisition.
Program Management
Role: Program Manager
Explore Project
Knowledge Base Automation
Improved customer service efficiency through knowledge base automation by leading the initiative and collaborating with engineers.
Accenture
Role: Senior Associate
Explore Project
Cloud Computing in Healthcare Study
An academic project to identify challenges & best practices for integrating cloud computing into healthcare research projects.
NMIMS
Academic Project
Explore Project
Awards & Recognitions
Recognized for exceptional leadership, impactful results, and a relentless commitment to excellence.
Honored for surpassing program delivery goals by 15% through exceptional project management and continuous process improvement & Feedback loops
Recognized for consistently delivering outstanding program outcomes by driving strong planning, flawless execution, and effective stakeholder management.
Acknowledged for excellence, showcasing superior leadership and impactful results across all areas of business program delivery and analysis.
Smritika is the go-to person for any task. She is a one-woman army who drives every launch within the said timeline. Extremely self-driven and process-oriented.
An exceptional professional with an in-depth understanding of product and processes. Her meticulous attention to detail, proactive approach, and strategic mindset make her an asset to any team.